Hey everyone,

thought I would start with my case so that hopefully more people come forward to talk about their experience with Plutus. I'm aware that relatively speaking, my case is still one of the less severe ones, but I believe it just shows how willfully ignorant people has become when it comes to the laws applicable to them:

After they have introduced their new and changed plans for subscriptions, I asked for a refund of the 1249€ I paid in advance for the metal card package based on various reasons.

Among other things

No cancellation form was provided and no channel where to ask for the cancellation made available or shown in the FAQ.
Their general terms have changed drastically since then. They might want to claim that nothing changed for the metal package, but when the value proposition of the total package changes, this also affects subscriptions that are based on that.
Defining a "Cool-Down Period" in their FAQ will certainly not satisfy the requirements for a sufficient declaration of your customers right of withdrawal. Both UK and EU law are much stricter than that with their requirements for a information regarding the right to cancellation.
Even then in most legislations customers have a 14-day window for refunds AFTER they received their product. So far they have only made a promise of delivering a goodie bag, adding extra perks for the subscriptions and shipping a metal card. Neither has been provided so far. Thus I am well within my right for a refund eitehr way.
Some European legislations that they actively sell to even require you to implement a cancellation button for any subscription/online deal that is offered. Didn't see anything like that.

I have set a deadline twice for Plutus and even asked them to just close my account and then return the funds as they wouldn't be in any position to fulfill their part of the contract once my account is closed anyways.

So far the only responses I got were referring to their FAQ with the 14 day cool down period, which is nonsensical. I have given them the chance to solve this amicably twice over the last four weeks (with a 2 week period each time) and will now be escalating this further. Modulr was no help, so I'll be preparing a court case and contacting regulatory & consumer protection authorities all over Europe.

I know some of you have had their funds frozen entirely for a much longer time period and for absolute bogus reasons, which just makes me more angry...